Frequently Asked Questions (FAQ)
How long does shipping take?
Shipping will take between 4-7 days in the Netherlands..
Do you offer free shipping?
Yes, we offer free shipping on all orders over €70 within the Netherlands.
Can I track my order?
Yes. You’ll receive an email with a tracking link once your order is shipped.
Can I return an item?
Yes, returns are accepted within 14 days of delivery for unworn and unwashed items.
Who pays for return shipping?
The customer is responsible for return shipping unless the product was defective or incorrect.
How do I get a refund?
Once your return is received and inspected, we’ll issue a refund to your original payment method within 3–5 business days.
Are your products eco-friendly?
Yes! We use eco-friendly inks and print on demand to reduce waste. Our garments are sustainably sourced when possible.
Do you have a physical store?
Nope, Nova Mundo is an online-only brand. That way we keep things sustainable and unique.
How can I contact you?
Email us at info@novamundo.nl or use our Contact Page.